Reviews

Palmer Snell Estate Agents has 117 reviews

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  • Sheila Marsh Valued Customer, Langport 28-Mar-2017
    Service Rating
    + +

    My service feedback with Sales

    Thank you for all your help and advise. you have a great team, who helped at all times.

  • Butler, Chridtchurch 25-Mar-2017
    Service Rating
    - -

    No honesty

    The agent accepted a price for our house without our approval . <br/>The agent confirmed our purchase of our new house but was found to still be showing the house to other buyers.<br/>Turned up later or not at all to viewings. <br/>In truth lied on so many items<br/>Will never recommend or use ...

  • Valued Customer 23-Mar-2017
    Service Rating
    +

    Good service by Palmer Snell Estate Agents

    good company but could be a bit more proactive.

    23-Mar-2017 23-Mar-2017

    Thanks for your feedback. If there are any areas in which you think we could improve our service, please let us know by emailing <a href="mailto:review@countrywide.co.uk">review@countrywide.co.uk</a>.<br/>

  • Trevor Chambers r, Morcombelake 23-Mar-2017
    Service Rating
    +

    They did the job where others had failed

    We tried many agents before trying PS. They succeeded in selling our house when all others had failed. They were polite and efficient. Sometimes we did not hear from them for a couple of weeks and that worried us, but over all they did a good job

  • James Rainey, Bridgwater 04-Mar-2017
    Service Rating
    + +

    Very professional and got the job done 3 times! after it fell through twice...

    Very professional and got the job done 3 times! after it fell through twice

    06-Mar-2017 06-Mar-2017

    Thanks for the wonderful, 5 star review! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Palmer Snell team in Bridgwater and they were able to support you throughout your sales process and secure...

  • Valued Customer 04-Mar-2017
    Service Rating
    + +

    Personal service

    The team dealt with my 93 year old mother's house sale in a most professional and sympathetic way. They really went the extra mile. Many thanks.

    06-Mar-2017 06-Mar-2017

    Thank you for taking the time to leave us this great, 5 star review! We know that selling a house can be a stressful time so it's great to see that the personal and straightforward approach taken by the Martock branch of Palmer Snell, made this a stress free and positive experience for your Mother....

  • Valued Customer 02-Mar-2017
    Service Rating
    -

    Not enough contact we used countrywide solicitors (we were recommended by P...

    Not enough contact we used countrywide solicitors (we were recommended by Palmer Snell ) would never use them again. We were promised a Wednesday update by Palmer Snell which in the beginning was good but as soon as we had a buyer it stopped. It felt as though that was it from Palmer Snell but that...

    03-Mar-2017 03-Mar-2017

    Thank you for taking the time to leave us this review, I'm glad to see that the overall service was good at the beginning of your sale but I am sorry to hear that this was your experience after the sale was agreed. Palmer Snell and indeed Countrywide Solicitors always strive to deliver 5* customer...

  • Sue smith, Wincanton 02-Mar-2017
    Service Rating
    + +

    Very good!

    Despite difficult buyers Michelle thurgood was amazing keeping me up to date with everything.

    03-Mar-2017 03-Mar-2017

    Thank you once again for yourwonderful review.  I'm pleased to seethat you benefited from the passionate and personal approach taken by the Palmer Snell team in Wincanton and you felt supported throughout the sales process. I will pass on your kind comments to Michelle and the entire team at...

  • Valued Customer, Christchurch 26-Feb-2017
    Service Rating
    -

    Poor communication when it mattered most.

    At first I was impressed knowledge in the field and quality of advice of the agent who was a senior branch manager. So I picked Palmer Snell out of any other estate agents who came to give me valuation of my house. it was a long process as I sold my house to a developer through your agent then the...

    27-Feb-2017 27-Feb-2017

    I'm sorry to hear that you had to chase for updates, communication regarding your invoice was not adhered to and the commission fee percentage was incorrect. It's not what we expect of our branches and I've asked the Retail Performance Director to address this with them and see what improvements...

  • Mr. & Mrs. E. G. Hughes 14-Feb-2017
    Service Rating
    + +

    Very Professional Agents.

    Our house was sold in a very short time after going on to the market with Palmer Snell and all viewings were handled in a very professional manner. We are very impressed with the service we had.

    14-Feb-2017 14-Feb-2017

    Thank you for the excellent review Mr and Mrs Hughes, and congratulations on the sale of your property! It's great to see another amazing result for the Palmer Snell team in Bridgwater.