Really efficient and professional service provided by Mae Baker on renting a new property! She was on it from the moment I enquired and the process was smooth from start to finish. When picking up the keys and sorting and paperwork in the office, Lee was also a pleasure to deal with and no issues. Thanks! Callum
Mr
2026-02-16T12:09:35.000Z
We had a brilliant experience with Palmer Snell Westbourne as first-time renters (outside of student renting), and we honestly could not have asked for a smoother process. Mae was incredibly welcoming, friendly, and helpful from the very beginning, making us feel at ease straight away. The viewings were really informative and answered all of our questions, which made a huge difference for us.
Lee was also fantastic and helped us close the deal seamlessly. The whole process was easy, efficient, and reassuring, and it made us feel very confident in our decision. Thank you so much to both Mae and Lee for such a positive experience!
Miss
2026-01-14T10:43:13.000Z
Mae has been professional and lovely throughout the process of sorting out our rental flat. She is a genuine letting agent and there was no facade, our conversations felt natural and organic. Highly recommend!
Mr
2026-01-14T10:43:13.000Z
Spencer and Ellis were very helpful in helping through the process when buying a flat, thanks guys, Oliver.
Mr
2026-02-11T12:06:37.000Z
I experienced excellent customer service from Palmer Snell lettings agents from viewing the property to completion on signing my tenancy I was supported by Mae who was professional and helpful in every way. It can be very stressful moving to a new place however Mae made the whole process smooth and stress free. I am now in my new home and I cannot recommend Mae and the whole team at Palmer Snell highly enough.
Mr
2025-12-16T07:55:05.000Z
Mae Baker had been AMAZING. She was a dream - sorted out a house rental at top speed, communication was fantastic and she was a total dream to work with - thank you Mae!
Miss
2025-10-27T17:22:43.000Z
Very quick and efficient. Friendly staff all useful. Got property sorted and paperwork signed in a couple days
Mr
2025-10-27T17:22:43.000Z
Lee Gilmore and Mae Baker were absolutely fantastic through the whole process of finding a new apartment for me under time pressure. There were a few bumps in the road but they smoothed them all out and were fantastic through the whole process. Highly recommend renting through Palmer Snell Westbourne and specifically ask for Lee or Mae. 5*
Mr
2025-10-02T17:07:11.000Z
Really personal service from Lee G in the Westbourne lettings office. He's been at the company a while, knows the market and knows the property. He helped to find trusted local companies to carry out work between tenancies, and has found reliable new tenants. Delighted to recommend.
Miss
2025-08-12T16:15:35.000Z
Palmer Snell have been exceptionally proactive in assisting us with finding tenants for our property going beyond to help us. Highly recommended. Thank you, Lee!!
Mr
2025-08-07T16:13:54.000Z
Lee and the renting team have been great - I would definitely recommend them - thank you!
Ms
2025-05-16T15:52:28.000Z
Amazing team from start to finish helped me throughout the process as a first time renter had many questions and they went through it step by step with me lee did my show around and cant fault him what so ever he was amazing thoughout, lilly helped me with all the forms and any questions i had she is so knowledgeable and helpful ! And ella was amazing too! She did the hand over of keys and paper work on moving day, a lovely team.
Miss
2025-04-12T08:31:09.000Z
Had a seamless experience with Ella, Lee and Lily with the lettings team. Great communication throughout with friendly service. Would definitely recommend.
Mr
2025-03-28T07:06:11.000Z
Lee, Lilly and Ella were amazing, made the process of renting a house as stress free as possible, fantastic service from start to finish.
Mr
2025-03-14T07:00:03.000Z
We had an exceptional experience with Lilly and Ellis, our sales agent! He was impeccably prepared and took the time to address all our questions thoroughly. His knowledge and attention to detail made our viewing not just informative but truly enjoyable. Thank you, Ellis and Lilly, for providing such valuable insights and for making this experience a standout one! We highly recommend you.
Mr
2025-03-14T07:00:03.000Z
Great service! They helped me find a tenant quickly and made the whole process smooth and hassle-free. Professional and easy to deal with. Highly recommended.
Mr
2025-04-12T08:31:09.000Z
Fantastic and efficient letting agents; everything in our move went smoothly - they are all very helpful and polite!
Mr
2025-01-22T06:40:53.000Z
Lee was really helpful and organised. I had somewhat, different working circumstances to most, and he made sure all the checks were done quickly to save me time that was limited for me. Also, very knowledgeable about the landlords and their reputations which helped re-assure me. Ella, was good as gold in the office too, communicated the process very clearly.
Mr
2024-12-31T11:55:57.000Z
Recently moved into a property in Westbourne to start our journey together with my partner. I was pleasantly surprised of how professional and efficient the team in the Westbourne branch were. In particular Ella and Lee. Property came up in the nick of time, wanting a quiet yet peaceful area + what Ella shown us, my partner and I loved it when we first walked in. Quick and easy process and have the tools around us with them going forward. Ella and Lee are highly recommendable
Mr
2024-12-31T11:55:57.000Z
Truly wonderful and professional service. As a new person moving to Bournemouth Ms Ella Perkins made my move down smooth and stress free to a location perfect for my needs and lots of local knowledge to get me started. Thank you
Mrs
2024-11-12T10:41:24.000Z
Ella and Lee have been so helpful with our move from the first day viewing the property to the next steps after. Everything has been dealt with efficiently and the communication has been really good. We are very pleased with our home and are very grateful in both their efforts to ensure us a smooth move.
Miss
2024-10-23T10:35:40.000Z
Bought a property less than a month ago and they have been able to let it straight away. Very good communication and have kept me informed throughout.
Mrs
2024-10-23T10:35:40.000Z
Superb service. Ella Perkins who dealt with my flat tenancy agreement was fantastic. The whole process from start to finish was expertly handled with answers to any of my queries no trouble for her (or Lee as well). Anyone dealing with Palmer Snell lettings should rest easy.
Mr
2024-08-23T10:14:46.000Z
Great customer service, Ella has been very helpful and attentive.
Miss
2024-09-04T10:17:50.000Z
I recommend Palmer Snell as your go-to property rental agency. They are reliable, their customer service is top notch and they treat your application with such dispatch that leaves you impressed and highly satisfied.
Mr
2024-08-10T10:09:19.000Z
I recently used Palmer Snell as a renter and dealt with Ella.
Ella was kind, friendly and approachable. She remained in contact throughout the referencing process to ensure I was kept up-to-date with what was going on with referencing, and was always available and happy to help with any questions and reasonable requests I had.
Thank u for helping me
Miss
2024-07-03T09:58:22.000Z
My agent was Ella Perkins. I was very impressed how professional and helpful she was. I can really recommend Palmer Snell with such a good people in there.
Mr
2024-07-03T09:58:22.000Z
Ella was amazing. She was so efficient, friendly and professional. She did an excellent service and I would highly recommend her and Palmer Snell. I have been with them for over 15 years and they are a great company.
Ms
2024-06-25T09:07:42.000Z
Lee was amazing. Made the process stress free.
Miss
2024-06-05T08:54:43.000Z
Excellent support from the first contact to the letting of my flat. Having no previous experience of letting it was all important to me to have an experienced partner. Palmer Snell proved to be knowledgeable, experienced and good communicators.
Mr
2024-07-03T09:58:22.000Z
Ella from the first point of contact was extremely responsive, professional and helpful and within hours a list of potential properties had been supplied. Having had the opportunity to review these viewing were arranged. Again the viewing was very professionally executed and Ella again was very knowledgeable and helpful. My opinion that she is definitely a credit to her company. I took great delight in advising the other large estate agent companies who took days to even make the initial Contac
Mr
2024-05-24T08:45:49.000Z
Thank you to Ella for her hard work. She was very helpful and solved everything quickly. She was always responsive, friendly and positive. Thank you to all members of staff of the Palmer & Snell Westbourne Branch.
Mr
2024-03-06T15:13:27.000Z
I’ve been using Palmer Snell, Westbourne, to let my property since 2016.
Their service has been has been impeccable and I’ve never regretted their service.
They are customer and client centric and have a perfect balance between landlord and tenant.
They have found all my tenants and I’ll continue to use them.
Thank you for your amazing service.
Mr
2024-04-02T16:54:38.000Z
Big thanks to Ella for helping us find our new rental.
From the moment I contacted Palmer Snell about viewing the property their contact has been quick and helpful. The process from viewing the property to getting the keys has been made smooth by Ella. And we are now enjoying our new place thanks to Ella and Palmer Snell.
Miss
2024-03-06T15:13:27.000Z
